Privacy Policy

Last updated: February 5, 2025

1. Introduction

CloudClaw ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our cloud AI assistant platform ("Service").

This policy applies to all users of the Service, including users in the United States, the European Economic Area (EEA), and the United Kingdom (UK). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Data Controller

CloudClaw is the data controller responsible for your personal data. For any questions regarding this policy, contact us at info@cloudclaw.dev.

3. Information We Collect

3.1 Information You Provide

  • Account information: name, email address, and profile picture (provided via Clerk authentication)
  • Subscription information: package selection, payment details (processed by Stripe — we do not store full card numbers)
  • Configuration data: selected tools, skills, and custom integration preferences
  • Communications: any messages you send to our support team

3.2 Information Collected Automatically

  • Usage data: pages visited, features used, and interaction patterns
  • Device information: browser type, operating system, and screen resolution
  • Log data: IP address, access times, and referring URLs
  • Cookies and local storage: session tokens and user preferences

4. Legal Basis for Processing (GDPR)

If you are in the EEA or UK, we process your personal data based on the following legal grounds:

  • Contract performance: processing necessary to provide the Service to you (account creation, instance deployment, subscription management)
  • Legitimate interests: improving the Service, preventing fraud, and ensuring security
  • Consent: where you have given explicit consent, such as for marketing communications
  • Legal obligation: where processing is required to comply with applicable laws

5. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Deploy and configure your CloudClaw instance
  • Process payments and manage subscriptions
  • Send transactional emails (setup notifications, account updates)
  • Provide customer support
  • Improve and optimize the Service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

6. Data Sharing

We do not sell your personal data. We share your information only with:

  • Clerk: authentication and identity management
  • Stripe: payment processing and subscription management
  • Cloud infrastructure providers: hosting and running your CloudClaw instance
  • Legal authorities: when required by law, court order, or to protect our rights

All third-party service providers are contractually obligated to protect your data and process it only as instructed by us.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we retain data for up to 30 days for backup purposes, after which it is permanently deleted. We may retain certain data longer if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS/HTTPS) and at rest
  • Access controls and authentication requirements
  • Regular security assessments
  • Secure data center infrastructure

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. For transfers from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms, to ensure adequate protection of your data.

10. Your Rights

10.1 Rights for All Users

  • Access: request a copy of your personal data
  • Correction: request correction of inaccurate data
  • Deletion: request deletion of your personal data
  • Data portability: receive your data in a portable format

10.2 Additional Rights (EEA/UK — GDPR)

  • Restriction: request restriction of processing
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: withdraw consent at any time where processing is based on consent
  • Lodge a complaint: file a complaint with your local data protection authority

10.3 California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell personal data)
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@cloudclaw.dev. We will respond within 30 days (or within the timeframe required by applicable law).

11. Cookies

We use essential cookies and local storage to operate the Service (authentication tokens, session management, and user preferences). We do not use tracking or advertising cookies. By using the Service, you consent to our use of essential cookies.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, contact us at:

info@cloudclaw.dev